CONTACT

US

SIZING

For more information on sizing, please click here for our official size chart.

DELIVERY

Shipping costs are calculated at check-out. Please use the address where you would like your purchase to be shipped to. This will ensure shipping and taxes are calculated correctly. For additional items in the same order, fees are halved.

DestinationFeeAvg Transit Time
UKGBP51-2 days
EUEUR102-3 days
USAUSD201-3 days
WorldwideEUR302-7 days

RETURNS

What do I do if the shoes don’t fit? Do not worry, returning them is easy and frictionless. We offer free return and free redelivery in case you wish to exchange the shoes for a different size or style. Please pay attention that you may return any item within 14 days of receiving as long as they are unworn and in the exact condition as they arrive to you.

Please contact us using the from above if you need to return an item. You will find full details of our return policy under Terms and Conditions.

PRIVACY &

TERMS

On the neighbouring tabs you will find our Privacy Policy and Terms & Conditions. Please contact us using the form above if you have questions!

INTRODUCTION

This Website is owned and operated by VANASSIBARA LIMITED, with registered Office at Unit/office 36, 88-90 Hatton Garden, London EC1N 8PN, registered in Companies House under number 07503330, and VAT number GB 141774414. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The following information is provided to allow our online visitors to be fully informed of our Privacy Policies. By visiting vanassibara.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link with and vanassibara.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

THE PERSONAL DATA WE COLLECT ABOUT YOU AND HOW IT IS USED

All information you give to vanassibara.com is stored securely, and is not accessible to other users. We are committed to protecting your privacy.

Rest assured that any information you give to vanassibara.com will not be distributed to any other 3rd party company outside of Vanassibara Limited or its partners.

We collect information about you to allow us to process orders and to provide you with a personalised shopping experience as well as keep you up to date with useful information about vanassibara.com, its products and services.

The type of information we will collect about you includes:

  • Name
  • Address
  • Phone number
  • Email address
Please note we do not keep your credit card details on file. We use third party providers including Stripe, Inc. and Paypal to process payments, and only these entities see your credit card details. We ask for your telephone number to allow us to process your order and to let you know the status of your order. This number may be given to our courier for delivery services in order for us to keep you informed.

ACCESSING YOUR PERSONAL INFORMATION

We will endeavour to keep the information we hold accurate and up to date. You can check the information that we hold about you by emailing us, if you wish to do so please visit our Contact Us page. If you find any inaccuracies we will delete or correct it promptly.

COMMUNICATION & MARKETING

When you register with vanassibara.com you can opt in for our newsletter. You can opt-out of thus newsletter at any time via the My Account link on the Website. If you place an order, we will also e-mail you updates on the status of your order.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by vanassibara.com.

COOKIES

vanassibara.com relies on the use of cookies to process orders. Whilst you do not need to allow your browser to accept cookies in order to browse much of our website, you must have cookies enabled if you wish to shop or register at vanassibara.com.

Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. We use cookies to store your default language and currency only. Cookies enable us to provide the best possible service to you by helping us make the shopping experience on vanassibara.com as simple as possible. You are always free to decline our cookies if your browser permits, although in that case you may not be able to place an order on our website.

SECURITY

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We use a Secure Socket Layer (SSL) encryption to help protect the personal information you send us during the order process.

CONTACT US

If you have any enquiries or wish to contact vanassibara.com, please visit the Contact Us section.

INTRODUCTION AND ACCEPTANCE OF TERMS

This Website is owned and operated by VANASSIBARA LIMITED, with registered Office at Unit/office 36, 88-90 Hatton Garden, London EC1N 8PN, registered in Companies House under number 07503330, and VAT number GB 141774414.

Access to and use of this website (hereinafter, the “Website”) and the products and services available through this Website (“Services”) are subject to the following terms, conditions and notices (the “Terms of Service”) as well as to the documents referred to below.

When you access to or use this Website and/or order via this Website you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Therefore please read these Terms and Conditions carefully because by accessing and ordering a product, you agree to be bound by same Terms and Conditions.

Access to this Website is permitted on a temporary basis and it does not include any possible commercial use of this Website and of its contents, as well as any reproduction, duplication, copy and/or exploitation for any commercial purposes without express written consent of Vanassibara Limited. We reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

When you visit this Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.

This Website accepts no responsibility for 3rd party’s websites to which it may link to. Moreover these Terms and Conditions do not regulate the supply of services and/or products performed by third parties that appear on this Website through links, banners or other hypertext links, therefore under no circumstance diegovanassibara.com shall be deemed liable for services and/or products directly supplied by such third parties.

YOUR CONDUCT

In order to use the Services made available by the Website you must be over 18 years of age.

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not our Website, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
  • to send, use or reuse any material that is (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
  • to cause annoyance, inconvenience or needless anxiety.
Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Vanassibara Limited, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the exclusive property of Vanassibara Limited, its affiliates or its content suppliers and is protected by international copyright laws as well as by any relevant national law concerning copyright, authors rights and database right laws. The compilation of all content on this website is the exclusive property of Vanassibara Limited and its affiliates and is protected by United Kingdom and international copyright and database right laws.

It is therefore understood that all intellectual property rights – including, without limitation, all copyrights, database rights, rights in trademarks (except for what specifically provided hereinafter), rights in designs, rights in know-how and, in case, rights in patents and inventions as well as all other intellectual or industrial property rights – concerning any information, content, materials, data or processes contained in the Website belong to Vanassibara Limited and/or its content suppliers. All such intellectual property rights of diegovanassibara.com Limited, its affiliates and/or its content suppliers are hereby reserved.

You may not systematically extract and/or re-utilise parts of the contents of the website without Vanassibara Limited’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Vanassibara Limited’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Vanassibara Limited’s express written consent.

The DIEGO VANASSIBARA trademark/names featured on this Website is owned by Vanassibara Limited. Where other trade mark or brand name is referred to, it is used solely to describe or identify the products and/or services and it is in no way an assertion that such products or services are provided with the endorsement of the respective brand owner.

ORDERS AND PAYMENT

By placing an order you are offering to purchase a product from Vanassibara Limited, on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

The order will be filed in a database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Account, followed by View Your Order History.

Before submitting the order form, you will be asked to identify and correct possible input errors.

Vanassibara Limited may not process purchases when there are insufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on the Website are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms of Service. Should you not agree with certain provisions of these Terms of Service, please do not submit your order form for the purchase of products on the Website.

Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form. Payment will be processed after you submit an order and the goods in the order remain property of Vanassibara Limited until such payment has cleared.

You will find information on dispatch and delivery times by clicking on Delivery Information.

In order to use the Services made available by the Website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you.

TAX, CUSTOMS AND DUTIES

The Website shows clearly prices including and excluding the VAT. Vanassibara Limited are unable to estimate other Customs fees, import taxes, brokerage fees, or duties, so please contact your local authorities or Customs office for detailed information, which are responsibility of the customer receiving the order. For this reason we recommend you verify with your local Customs office before you place an order.

If you place an order from outside the European Union tax zone, and when permitted by current laws and regulations, Vanassibara Limited will endeavour to zero-rate the VAT on your purchase.

Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to us and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, we will not issue refunds for the same in case of return of the purchased products.

Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.

DESCRIPTION AND QUALITY OF GOODS

The products on sale on the Website, are handmade using natural materials, including but not limited to leather and wood. Due to the making techniques, slight variations in colour, texture and finish may occur.

RETURNS

You may return products purchased from the Website, without any penalty and without specifying the reason, within fourteen (14) days from receiving the products purchased on the Website.

To return products it is necessary to advise us in writing (Contact Us form) within 14 days from receiving the order. We will email you the return address in the United Kingdom.

The Vendor must receive the returned products within thirty (30) days from the date on which products were received by you.

You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. If shipping from outside the EU, please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the UK authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. The Vanassibara Limited cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping of your choice guarantees the delivery of the parcel within the time frame of thirty (30) days from the date on which you received your order.

The return right shall be deemed correctly exercised once the following conditions have been fully met:

  • you advise us in writing within fourteen (14) days from receipt of the order;
  • the products must not have been used, worn, washed or damaged;
  • the identification tag must still be attached to the products with the disposable seal;
  • the products must be returned in their original packaging;
Vanassibara Limited must receive the goods within thirty (30) days from the date in which you receive your order.

If the return right is exercised in conformity with the provisions set forth in this section, we shall refund the amount paid for the returned products, as soon as possible and in any case within thirty (30) days from the date on which we became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, we will promptly start the refund procedure.

In the event that your return does not comply with the terms and conditions set out in this section, you will not be entitled to any refund of the amount already paid to us; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to us. If you do not wish to receive the products in the conditions in which they were sent back to us, we shall be entitled to keep the products and withhold the amount already received.

PRIVACY

You will find information on how we process your personal data by clicking on Privacy Policy.

For further information on our Privacy Policy you can contact us at [email protected]

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

English is the language used for executing contracts with Vanassibara Limited.

SEVERABILITY

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

ENTIRE AGREEMENT

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Vanassibara Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing from a Director of Vanassibara Limited.